This is a great article that appeared in the LA Times recently. Favorite cheerleader sprain her ankle before the big game? Didn't get a hoped for promotion at work? Painted a DOG (not the hairy kind)?
I never seem to know what to say when someone else has their meltdown...this article gave me some good tips!
How not to say the wrong thing
(Illustration by Wes Bausmith / Los Angeles Times)
How not to say the wrong thing by Susan Silk and Barry Goldman, an insightful and important read.
(Illustration by Wes Bausmith…)
It works in all kinds of crises – medical, legal, even existential. It's the 'Ring Theory' of kvetching. The first rule is comfort in, dump out. read entire article HERE
Susan Silk is a clinical psychologist. Barry Goldman is an arbitrator and mediator and the author of "The Science of Settlement: Ideas for Negotiators."
Copyright 2013 Los Angeles Times